The ideal candidate combines strong supply chain expertise with after-sales/service operations experience and can effectively coordinate among European partners, repair centers, logistics providers, and HQ teams in China.
Key Responsibilities
Spare Parts Supply Chain Management
- Own and manage the end-to-end spare parts supply chain for European after-sales operations.
- Drive spare parts availability to ensure high repair fulfillment rates and minimize repair delays.
- Monitor and improve spare parts supply chain efficiency, forecasting accuracy, and logistics performance.
- Coordinate closely with HQ teams in China regarding forecasting, allocation, procurement planning, escalation management, and supply priorities.
- Develop and maintain KPIs related to parts availability, backorders, fill rate, inventory turnover, repair rate, and TAT.
- Demand Planning & Forecasting
- Analyze repair trends, failure rates, seasonal demand, and service volumes to optimize spare parts forecasting.
- Implement demand planning methodologies to improve stock accuracy and reduce shortages or excess inventory.
- Create regular business reviews and reporting for management.
- Management of European Parts Distributor
- Manage operational performance of the central European spare parts distributor.
- Define and monitor SLAs, logistics performance, stock accuracy, shipment lead times, and inventory health.
- Optimize safety stock strategy and allocation processes across European repair networks.
- Drive continuous improvement initiatives with logistics and distribution partners.
- Repair Center Spare Parts Operations
- Oversee repair center spare parts management processes and inventory methods.
- Define operational benchmarks and best practices for repair center stock management.
- Improve repair efficiency, repair success rate, and turnaround time through optimized parts management.
- Support implementation of standardized processes across all repair centers.
- Harvesting / Parts Recovery Program
- Lead and optimize the repair center harvesting process (reuse of parts from defective devices).
- Define SKU strategy, commercial conditions, quality standards, SLAs, and operational workflows.
- Evaluate and implement centralized vs. local harvesting approaches.
- Ensure traceability, compliance, and quality control for harvested parts usage.
- Drive innovative initiatives across the service supply chain ecosystem, including:
- Parts exchange programs between repair centers
- Reverse logistics and parts return processes
- Inventory optimization and allocation models
- Safety stock optimization
- Automation and reporting improvements
- Identify operational bottlenecks and implement scalable process improvements.
- Collaborate cross-functionally with service operations, logistics, finance, procurement, IT, quality, and engineering teams.